Frequently asked questions
What makes Jerna Ginger Powder unique?
The secret is in the maturity of our ingredients. Jerna is crafted exclusively from mature old ginger harvested at 11–12 months, when the root reaches its peak flavour and natural warmth. Processed into a fine powder, it dissolves completely to give you a bold, authentic ginger taste and rich aroma.
How is Jerna Ginger Powder processed?
Jerna is crafted using a specialized spray-drying process. Fresh ginger juice is gently transformed into a fine, concentrated powder, beautifully capturing its natural aroma and vibrant flavor.
Is Jerna Ginger Powder sweetened?
Jerna is made from 100% pure ginger powder with absolutely no added sugar, artificial sweeteners, fillers, or preservatives.
Does Jerna contain any artificial colours or flavours?
Not at all. The rich color, intense aroma, and signature fiery kick come entirely from the natural quality of the mature Thai ginger we select.
Where is your ginger sourced?
Our ginger is proudly grown in Thailand, a region world-renowned for its ideal climate, rich soil, and exceptional ginger heritage. We specifically source mature ginger that has been allowed to grow for 11–12 months, ensuring you get the most vibrant and authentic flavor profile possible.
Where do you ship from and how long does it take?
All orders are packed and shipped directly from Melbourne. Standard delivery within Australia typically takes 3 to 7 business days, while Express shipping takes 1 to 3 business days.
What does Jerna taste like?
When mixed simply with water, Jerna offers a bold, authentic ginger flavor that shifts with temperature:
- Served Hot: It delivers a sharp, vibrant, and deeply comforting fiery kick with a highly aromatic scent.
- Served Cold: The intense heat softens into a smooth, crisp profile with a subtle, clean bitterness and an earthy finish.
Note: Because Jerna is 100% pure ginger, its flavor profile will adapt beautifully when paired with your favorite milks, teas, juices, or sweeteners.